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Privacy Policy

Privacy Policy


At D'n'A Pet Supplies, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to D'n'A Pet Supplies Ltd, 71-75 Shelton Street, Covent Garden London, WC2H 9JQ


Who are we?

We are D'n'A Pet Supplies Limited, an online retailer selling pet supplies including but not limited to: food, accessories & supplements.


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our products, or when you make a purchase on our website.


What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors Global Payments, who specialise in the secure online capture and processing of credit/debit card transactions.


How is your information used?

We may use your information to:

• process orders that you have submitted;

• to carry out our obligations arising from any contracts entered into by you and us;

• seek your views or comments on the products we provide;

• notify you of changes to our products;

• send you communications which you have requested and that may be of interest to you. These may include information about promotions or new products.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.

However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Where is your information stored?

All of our servers, those used to operate the website and those used as backup servers, in case of server downtime, are based in the United Kingdom.

We do not allow your data to be processed or stored outside of the United Kingdom.


Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by logging into your account and then clicking the GDPR Tools link in the footer of any page of the website.


How you can access and update your information

The accuracy of your information is important to us.

If you change your email address, or any of the other information we hold is inaccurate or out of date, please login to your online account, then click on the GDPR Tools link in the footer of any page on the website to amend your details.

You have the right to ask D'n'A Pet Supplies Limited to delete all the personal information that it holds about you.

Should you wish to do so please login to your online account, then click on the GDPR Tools link in the footer of any page on the website and you can view what information we hold about you and request that it is deleted.

Please note that if you delete all your information and then wish to place a further order you will need to set up a new account.


18 or Under

We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this Policy

We keep this Policy under regular review.

This Policy was last updated on 22nd November 2020.