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Terms & Conditions

Terms and Conditions

This website, and any variants of the same, are owned and operated by D'n'A Pet Supplies Limited, a private limited company registered in England and Wales at Companies House.

Our company number is 12605185 and our registered address is D'n'A Pet Supplies Limited, 71 – 75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Our contact telephone number is 01977 613579 and our email address is

D'n'A Pet Supplies Ltd are an online retailer selling pet supplies including but not limited to: food, accessories & supplements.


1. Definitions

1.1. “us” “we” or “our” means D'n'A Pet Supplies Limited.

1.2. “you” and "your” means the customer who purchases any goods from us.

1.3. “Contract” means any contract between you and us for the sale and purchase of goods, incorporating these terms and conditions.

1.4. “Goods” means goods agreed in the contract to be supplied to you by us.

1.5. "Order” means your order for the goods as per clause 6.3.

1.6 . “Non-perishable Goods” means those goods which are not Perishable Goods.

1.7. "Perishable Goods" means any goods which will deteriorate when kept.

1.8. “Terms” means the terms and conditions of sale as set out in this document, these terms also include our Privacy Policy and Cookie Policy.


2. Website Usage

2.1. By accessing and viewing our website, you are accepting the terms of use and are bound by them, you are free to print out the Terms and Conditions should you wish to keep a copy.

2.2. Our separate Privacy Policy explains how we use any information you supply to us about yourself, this also forms part of the Terms and Conditions.

2.3. Should you proceed to place an order on our website, you will also be bound by those sections concerning Terms and Conditions of Sale.

2.4. As a consumer, you are entitled to your statutory rights and should any of our conditions be in breach of those, we will endeavour to make the necessary changes at the earliest possible time after notification.


3. Website Disclaimer

3.1. Please note that the information contained in our website is supplied for information purposes only.

3.2. The information is provided by D'n'A Pet Supplies Ltd and while we will endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

3.3 We will endeavour to ensure that the product prices are accurate at all times, however if an error is found on receipt of on order, we will contact the consumer by phone or email to discuss the issue.

3.4. Any reliance you place on such information is therefore strictly at your own risk.

3.5. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

3.6. Through this website you may be able to link to other websites which are not under the control of D'n'A Pet Supplies Limited.

3.7. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

3.8. Every effort is made to keep the website up and running smoothly. However, D'n'A Pet Supplies takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


4. Copyright

4.1. This website, including its design, text, graphics, software and any other material contained within belongs to D'n'A Pet Supplies Limited, its suppliers and associates.

4.2. All brand names, logo’s and trademarks on this website are the property of the holders of the intellectual rights of said items.

4.3. You may download and print sections of this website for your personal use, providing that you do not attempt to use these for commercial use or gain and that you respect the copyright of the material.


5. Website Updates

5.1. D'n'A Pet Supplies reserve the right to update all or part of this website at any time, this may or may not include changes to the Terms and Conditions and Privacy Policy.

5.2. It is recommended that you check these regularly as you will be bound by any changes that have occurred whenever you access the website.


6. Consumer Purchases

6.1. As a consumer you agree that by purchasing products from this website that you are 18 years old or over.

6.2. As a consumer you may purchase goods from our website using a credit or debit card, a list of acceptable cards will be shown during the checkout process.

6.3. When placing an order with us, it is your reponsibilty to ensure that the information you enter is both accurate and complete.

6.3. When using our website to purchase products, you will be able to select products and place them in your shopping basket, you will then have the opportunity to review and amend your basket before confirming your purchase.

6.4. When you have completed your order and we have received notification that your payment has been processed, you will receive an e-mail acknowledging your order and that it is being processed.

6.5. Our acknowledgement to you is confirmation of the contract between us.

6.6. Once your order has been packaged and collected by our courier, you will receive an email informing you that your order has been despatched.

6.7. You cannot make amendments/changes to your order after we have sent the despatch email.

6.8. For further information on deliveries, please refer to our delivery information which is available here

6.9. Please ensure that you check the goods on receipt for damage and missing items, informing us immediately if there is an issue.


7. Consumer Rights

7.1 As a consumer you have a legal right to cancel your order for non-perishable products within 14 days of receiving your order.

7.2 Should you wish to exercise this right, you must inform us by letter or email before the end of the 14 day period.

7.3 You will be responsible for returning the products to us at your expense after first completing our Product Return Form which can be found here

7.4 On receipt of the returned products, we will reimburse you for the cost of the product and any delivery charges provided that the product is returned to us in good condition and within 14 days of completing your Product Return Form.

7.5 Please note that there is no statutory right to cancel and return an order for perishable goods.

7.6 You also have the right to reject the goods if they are of unsatisfactory quality, unfit for purpose or not as described at the time of puchase.

7.7 For non-perishable goods you must reject them within 30 days of delivery and for perishable goods within 3 days of delivery.


8. Governing Law and Jurisdiction

8.1 The Terms, the Contract, any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

8.2 You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms, the Contract or its subject matter or formation.

9. Review of this Policy

We keep this Policy under regular review.

This Policy was last updated on 27th December 2020.